WS · TESTIMONIALS
What Clients Have Said After the Work Was Done
Accounts from tour operators, homestay owners, and small businesses in Sandakan who used one or more of our services.
Back to Home47
CLIENTS SERVED
3
YEARS IN OPERATION
4.8
AVG. CLIENT RATING
6
ACTIVE BOOKING DESKS
WS · REF 001 — CLIENT ACCOUNTS
From the Businesses We Have Worked With
These accounts are from clients in Sandakan and the Sabah region, referenced with permission.
Roslinda Mustaffa
Owner, Penginapan Roslinda · Sandakan
"We had about four boxes of receipts and invoices going back eight years. I always meant to sort them but never had the time or a clear way to start. After the digitisation, I could search for a supplier name and find every document from them in seconds. The condition note was useful — it flagged three months' worth of faded thermal slips that I would not have caught on my own."
— Record Digitisation
Tan Pei Ling
Operations, Sipadan Divers Lodge · Semporna
"We set up the booking desk in June. Since then it has handled questions in Mandarin that come in at ten or eleven at night from guests booking from Kuala Lumpur and Singapore. The setup included Kaamatan and the school holiday windows, which was exactly what we needed — our peak periods shift around them. My team no longer has to check messages at midnight."
— Booking Enquiry Desk
Azrul Zainudin
Manager, Borneo Trails Sdn Bhd · Sandakan
"The staff session was different from other training I have sent my team to. They used our actual booking confirmation template and our WhatsApp scripts as examples. The section on what to say when a guest asks if they are talking to a robot was something my team found very useful — we had not known how to handle it before. The checklist is still on the wall."
— Staff Session
Nabilah Johari
Director, Sabah Heritage Craft · Sandakan
"I had been putting off digitising our supplier agreements for two years. The process was straightforward — they collected the documents, confirmed the scope before starting, and had the indexed files back with me within a week. I would have preferred a slightly faster turnaround, but the accuracy was good and the condition report was thorough."
— Record Digitisation
Jeffrey Kadamaian
Owner, Ranau Highland Homestay · Ranau
"The booking desk was set up over about a week. I was worried it would give wrong information to guests but after going through the test enquiries with the team, I could see it only answered what I had given it. My staff now check one queue in the morning rather than three messaging apps at all hours. That alone was worth the setup."
— Booking Enquiry Desk
Shirley Wong
Admin Lead, Kinabatangan River Lodge · Sukau
"We did the Staff Session before setting up the booking desk, which turned out to be sensible. The team had questions going in, especially about guest data, and those were answered during the session. It meant the booking desk setup went more smoothly because everyone understood the boundaries already. I would recommend doing them in that order."
— Staff Session, then Booking Desk
WS · REF 002 — CASE STUDIES
Three Detailed Accounts
A fuller look at what the engagement involved and what changed as a result.
CASE STUDY · WS–CS–001 · RECORD DIGITISATION
Tour Operator, Sandakan — 6-Year Document Backlog
CHALLENGE
A seven-person tour operator had accumulated six years of supplier contracts, insurance documents, and permit renewals across five large box-files. Staff would spend 20–30 minutes searching for any specific document, and the business had failed two internal audits because supporting documents could not be located in time.
WHAT WAS DONE
Warisan Studio received three box-files in the first batch (scoped separately to keep costs predictable). Documents were scanned and indexed by document type, counterparty name, and date. A condition report identified 34 thermal receipts that had faded beyond reliable reading. The client chose a second batch four weeks later.
OUTCOME
Search time for any document reduced to under one minute. The client passed their next audit without issue. The condition report resulted in them locating physical carbon-copy duplicates for 18 of the 34 faded items from a separate file they had not included in the batch.
Duration: 5 working days per batch · Cost: RM 128 × 2
CASE STUDY · WS–CS–002 · BOOKING ENQUIRY DESK
Eco-Lodge, Kinabatangan — Handling Off-Hours Enquiries in Three Languages
CHALLENGE
An eight-room eco-lodge on the Kinabatangan River was receiving between 15 and 25 enquiries per week, many arriving after 9pm and in Mandarin from guests booking from Peninsular Malaysia. Two staff members were spending over three hours daily on initial enquiries, most of which were asking the same five or six questions.
WHAT WAS DONE
A booking desk was set up using the lodge's own availability information, pricing tiers, transport options, and group size limits. The seasonal calendar included Kaamatan, school holidays, and Chinese New Year, when demand and pricing both changed. The desk was configured to answer in Malay, English, and Mandarin.
OUTCOME
Staff time spent on initial enquiries dropped by approximately 70%. The desk handled 18 Mandarin-language enquiries in its first month without errors. No confirmation or deposit was processed without staff review, which the lodge's owner had been firm about from the start.
Setup duration: 7 working days · Cost: RM 425
CASE STUDY · WS–CS–003 · STAFF SESSION
Craft Workshop, Sandakan — Preparing a Team of Nine to Use AI Tools Safely
CHALLENGE
A craft and batik workshop with nine staff had started using two AI tools informally — one for drafting customer correspondence, one for translating product descriptions. The owner became aware that staff were entering customer addresses and order details into these tools without understanding the privacy implications. She wanted this clarified before it became a problem.
WHAT WAS DONE
A three-hour session was run using the workshop's own correspondence templates and the tools already in use. The data privacy segment covered which customer fields were safe to include in AI tools and which were not under PDPA 2010. The "are you a person?" scenario was adapted to the workshop's customer profile — predominantly domestic tourists and school groups.
OUTCOME
Staff stopped entering addresses and full contact details into external tools within the week. The follow-up email channel was used four times in the month after the session, mainly to ask about specific situations that had come up with customers. The checklist has remained in place at the front counter.
Duration: 3 hours on-site · Cost: RM 596
WS · REF 003 — CONTACT
Reach Us Directly
TELEPHONE
+60 89 217 463ADDRESS
47 Jalan Pryer, 90000 Sandakan, Sabah
HOURS
Mon–Fri: 9am – 5:30pm
Sat: 9am – 1pm
WS · NEXT STEP
See Whether a Similar Outcome Is Possible for Your Business
A short description of your situation is all we need to assess whether we can help. We will respond within one working day.
Send an Enquiry