WS · SOLUTIONS
Three Services. Each One Does a Specific Job.
Record digitisation. Booking enquiry desk. Staff training. Choose one or all three — each is priced and scoped separately.
Back to HomeWS · REF 001 — METHODOLOGY
How We Approach Each Engagement
Every engagement follows the same structure, regardless of which service you choose.
Initial Discussion
You describe your situation. We assess whether the service fits and what the scope would be. No commitment at this stage.
Written Scope Note
We produce a one-page scope note defining the work, the price, the deliverable, and the tools we will use. You sign it before we begin.
Delivery
We carry out the work and keep you informed of progress. For document batches, we contact you if a significant issue arises mid-process.
Handover
You receive the agreed deliverable with any supporting notes. For Staff Sessions, the follow-up channel opens at this point.
WS–SVC–001 · RECORD DIGITISATION
Record Digitisation Support
For businesses holding years of paper records they are legally required to keep but practically unable to search. Documents are scanned, read by AI, and indexed by date, party, and document type — so that finding one item takes a search rather than an afternoon going through boxes.
Originals are returned to you in the sequence they arrived. The scope covers a defined batch and includes an accuracy check on a sample you choose. You also receive a written note identifying which documents read poorly — usually faded thermal paper receipts — so you know exactly where the digital index may be incomplete.
WHAT IS INCLUDED
- Scanning and AI indexing of agreed batch
- Index by date, party, and document type
- Accuracy check on sample you select
- Written condition note on poor-quality items
- Originals returned in received order
PROCESS STEPS
- Batch received and condition noted
- Documents scanned at high resolution
- AI extraction of key fields
- Manual accuracy check on sample
- Index file delivered; originals returned
WS–SVC–002 · BOOKING ENQUIRY DESK
Booking Enquiry Desk
A booking desk for tour operators, homestays, and workshops that take enquiries in more than one language at hours when staff are unavailable. It answers questions about availability, what is included, transport options, and group sizes — drawing from your own information, not from anything external.
It confirms nothing without a person and passes deposit requests and special notes directly to staff. Setup includes your seasonal calendar: school holidays in Sabah, Kaamatan, Hari Raya, Chinese New Year, and other periods when your answers need to change. This is not a separate add-on — it is part of the standard setup.
WHAT IS INCLUDED
- Multilingual desk (Malay, English, Mandarin)
- Answers from your own information only
- Sabah seasonal calendar built in
- No confirmation without staff approval
- Special requests forwarded to staff directly
SETUP STEPS
- Information gathering session with you
- Seasonal calendar mapped
- Desk configured and tested
- Sample enquiries reviewed with you
- Live handover
WS–SVC–003 · STAFF SESSION
Staff Session
A three-hour on-site session for your team on using AI tools in daily work, with particular attention to customer and guest personal information — what may be entered into an outside service and what must not. We use your own materials, scripts, and customer scenarios throughout, not generic examples.
The session includes a specific segment on responding when a guest asks whether they are speaking to a person — an increasingly common situation that most AI training does not address. Participants leave with a written wall checklist and a short set of notes. A follow-up email channel is open for one month at no additional cost.
WHAT IS INCLUDED
- Three hours, on-site at your premises
- Your own materials used throughout
- Data privacy segment (PDPA context)
- "Are you a person?" response guidance
- Wall checklist, session notes included
- 30-day follow-up email channel
SESSION STRUCTURE
- What AI tools do and do not do (45 min)
- Your tools — hands-on practice (60 min)
- Data privacy and limits (45 min)
- Guest scenarios and questions (30 min)
WS · REF 002 — COMPARISON
Which Service Is Right for Your Situation?
Use this table to understand which service addresses your most pressing need.
| YOUR SITUATION | RECORD DIGITISATION RM 128 |
BOOKING DESK RM 425 |
STAFF SESSION RM 596 |
|---|---|---|---|
| Paper records piling up, hard to search | ✓ | — | — |
| Enquiries coming in at night or in multiple languages | — | ✓ | — |
| Staff unsure how to use AI tools safely | — | — | ✓ |
| Want to understand what's allowed under PDPA 2010 | — | partial | ✓ |
| Tour operator, homestay, or workshop business | ✓ | ✓ | ✓ |
| Seasonally busy with Sabah holiday periods | — | ✓ | — |
WS · REF 003 — STANDARDS
Shared Standards Across All Three Services
PDPA 2010 Alignment
Customer data is handled in line with Malaysia's Personal Data Protection Act. Scope notes document what is collected and how it is used.
Written Scope Before Start
Every engagement begins with a written scope note. The deliverable and price are agreed before any work is carried out.
No Upselling During Delivery
We do not use delivery to suggest additional services. If something outside scope arises, we flag it separately and let you decide whether to proceed.
Tool List Provided on Request
Before any engagement, we will provide the list of tools and platforms used, along with links to their data handling policies.
WS · REF 004 — PRICING
Pricing Summary
All prices are fixed for the deliverable described. No monthly commitments. No hidden additions.
WS–SVC–001
Record Digitisation
RM 128
per defined batch
- Scanning + AI indexing
- Accuracy check on sample
- Condition report
- Originals returned
WS–SVC–002
Booking Enquiry Desk
RM 425
one-time setup
- 3-language desk
- Seasonal calendar
- 24-hour availability
- Staff-only confirmation
WS–SVC–003
Staff Session
RM 596
per session, up to 12 staff
- 3 hours on-site
- PDPA privacy module
- Wall checklist + notes
- 30-day email follow-up
WS · NEXT STEP
Tell Us Which Service You Are Considering
A brief message is all we need. We will confirm whether it fits your situation and what the process looks like.
Book a Consultation